RELATIONSHIP WITH STAKEHOLDERS

(GRI 4.14, 4.15, 4.16 )

Aligned with its corporate vision to be a leading world-class company, Duratex seeks to maintain a transparent and trustworthy relationship with its main stakeholders, made up of shareholders/investors, local communities near where the company has a presence, clients, employees, suppliers, the government and society in general. The company directs actions specifically to each of these target publics, using channels of communication, events, the publication of performance reports, sponsoring cultural initiatives, among other things, as detailed below.

Stakeholders	Specific Actions and Channels of Communication (GRI 4.4)
Acionistas/Investidores	Code of Ethics and Conduct; Corporate Governance Committee; Options Committee; Committee for Public Releases and Trading in Shares; Policy for Trading in Shares; Policy for Releasing Acts or Relevant acts; Policy for Corporate Governance; A specific channel on the Investor Relations’ site, with the means for direct communication (contact us); Publication, on the company’s site, of economic-financial, social, environmental and cultural information; Quarterly teleconferences about the company’s economic-financial results; Road shows in Brazil and abroad; Individual and group meetings and analyst visits to the company’s plants; Public meetings with analysts in Brazil and abroad; Annual Sustainability Report; A quarterly report including a discussion of the economic-financial results and social and environmental performance; E-mail alerts regarding events of interest.
Comunidades	The promotion of Environmental Education in the Piatan Area for Environmental Living (Avap), in Agudos (SP); The Tide Setúbal school of carpentry; The Committee for Environmental, Social and Cultural sustainability; The Olavo Egydio Setúbal Nature Reserve, in Lençóis Paulista (SP); Sponsorship of cultural and social events; Annual and Sustainability reports; Legal standpoint; Website.
Clientes	A Committee for Risks and Ethics; A Credit Committee; A Code for Ethics and Conduct; Services for customers and providing technical assistance; Free nationwide telephone service for customers – Customer Service Center (SAC) on: 0800 011 7073 (Deca), 0800 055 7474 (Wood Panels) and 0800 770 3872 (Durafloor); A website dedicated to the specific areas of corporate interest (www.duratex.com.br), Deca (www.deca.com.br) and wood (www.duratex-madeira.com.br); The Ciclo Saber and Vender training programs; Product advertising using ethical standards; The development of ecologically efficient products; The Duratex magazine and ‘Duratex Informa’ bulletins; Annual and Sustainability reports.
Employees	Differentiated benefits; A Code of Ethics and Conduct; A Committee for Risks and Ethics Confidential channels for denouncements of discrimination at work, by means of electronic mail: disk.conduta@duratex.com.br, in correspondence directed to the Executive Management of Strategic Resources or by telephone (55-11) 3543-3543; Confidential channels to communicate conduct contrary to the company’s environmental policies (at the e-mail:disk.meio-ambiente@duratex.com.br); RH Escuta (HR Listens); Annual and Sustainability reports; Corporate Communication by means of internal bulletin boards, via the Intranet, the Duratex magazine and ‘Duratex Informa’; Education and training programs; Corporate events such as: Secretaries’ Day, Mother’s Day, and an annual party, among others; Website; A gym.
The Government and Society	Legal standing; A Code of Ethics and Conduct; A policy for receiving and dealing with denouncements; Environmental policy; Adhesion to the UN Global Pact; Adhesion to Green Building Council – Brazil, as a founding member; Participation and contribution to sustainable associations, entities and initiatives, such as the Ethos Institute for Socially Responsible Companies, the Global Pact and Na Mão Certa program (combating child prostitution); Payment of taxes and contributions; ISO 14001 and FSC certifications, attesting to the fact that all the company’s forestry activities are carried out in a sustainable, socially fair and environmentally correct manner; Annual and Sustainability reports; Website.
Suppliers	A Code of Ethics and Conduct; A policy for the supply of goods and services; Adhesion to the Na Mão Certa program, run by the World Childhood Fund (WCF);; Annual and Sustainability reports; The Duratex magazine and the bulletin ‘Duratex Informa’; Website.

Duratex Stakeholders	2007	2008
Shareholders/Investors	11,025	11,948
Active Clients	10,927	21,307
Suppliers	5,461	5,364
Employees	6,.785 direct	7,886 direct
	114 indirect	149 indirect