In 2016, the way we communicate our model to all of our stakeholders evolved. We developed infographs with simple depictions of our processes and good social and environmental practices within each of our segments of action (Sanitary Ware, Metals, Panels and Forestry), showing how we create value through our products and services in the six capitals, as proposed by the IIRC (International Integrated Reporting Council). At our units, business models are displayed in locations with large movement of people, contributing to the engagement of our employees and to give visibility to our visitors.
To meet our customer’s requirements with excellence, by developing and offering products and services that contribute to the improvement of people’s quality of life, while generating wealth in a sustainable manner.
To be a reference company that is recognized by customers, employees, community, suppliers and investors as the best option, due to the quality of our products, services and relationships.
• Emphasis on people
• Exceed expectations
• Continuous improvement
With the actions covered under the SGD (Duratex Management System), we are enhancing processes and increasing efficiency across our production chain – from production improvements and inventory management to managing the performance of sales teams.
At the start of the SGD, there were around 300 macro actions; at the end of 2016, there were over 800 actions. In this context are Zero-Based Budgeting, review of our logistics model and tight control of consumption of raw materials. There are also projects to optimize back office activities and improve the sales model.
To assure the result of this process and our capacity to create value, we have a solid governance and risk management structure in our business.
The social and environmental impacts of business are also considered in strategic definition of our investments and action plans. The way we address these aspects within activities and operations was improved over the last year, with the review of the Sustainability Strategy, which was collectively created by Duratex areas and managers in 2016.
The strategy has pillars and relevant themes upon which we have established the social and environmental performance targets to be achieved by 2025. For each pillar, we also defined our aspirations, which show our commitments to the sustainable development.
Innovating with sustainable solutions
We aim to be a benchmark in supplying competitive and sustainable solutions that combine design, technology, high quality and innovation